In November, many users complained that they could not find files stored in Google Drive.
Although the files were not deleted from the Drive, they were allegedly missing or lost.
Earlier, it was reported by Cyber News at the end of November 2023.
Now, Google has released an update to solve this problem.
It is known that Google Drive’s desktop 84.0.0.0 to 84.0.4.0 versions have this file loss problem.
Google has created a support page about this.
Google has updated 85.0.13.0 for Google Drive on the desktop. As a result of this update, the ‘Recovery System’ has been added to the new version, and the error of the previous version has been fixed.
Using the recovery system, users can recover their lost files. The desktop version of Google Drive’s recovery system can scan the entire Drive and find lost or unintentionally deleted files.
Usually, Google Drive’s recovery system will find files from the backup.
Besides, the recovery system will notify the user before and after the end.
The restored or recovered files will be saved in a ‘Google Drive Recovery’ file in Google Drive. Google has also added a feedback center for the recovery system to complete the job properly.
If you face any problem while working on the recovery system, you can get help by informing this feedback center.
In November, Google Drive users complained that various files stored there could not be found. Even Google’s cloud service does not see these files.
After user complaints, Google started investigating the deletion of the file.
It was then requested that the settings of the missing file should remain the same during the investigation.